Articles on Customer Service Training

1/18/2024

19 minutes

13 Customer Service Role-Play Scenarios: (+Scripts to Master)

Customer service mistakes are dangerous. They can cost your company a great deal of money. Businesses lose $75 billion in...

11/30/2023

10 minutes

The functionality and benefits of a learning management system (LMS) go far beyond delivering and managing eLearning or corporate training...

3/15/2022

15 minutes

The word “automation” evokes a broad spectrum of emotions, depending on who you’re talking to. At first glance, it might...

2/18/2022

22 minutes

Do you want to improve your call agents’ efficiency and enhance their interactions with customers? Call center games can be...

7/12/2021

19 minutes

The quality of the customer service your company provides will have a direct impact on how successful your business becomes...

7/14/2020

11 minutes

It may sound dramatic, but saying that the world is facing a reskilling emergency is not an overstatement. According to...

7/10/2020

15 minutes

Every company offers more than its products. Whether it’s a piece of software or clothing, there’s also customer service behind...

11/5/2019

11 minutes

To raise the customer retention rate and simultaneously acquire new clients, your employees must be trained to make every customer...

9/5/2016

4 minutes

We know that you know that the customer is always right. Period. No matter what, the customer is always right...